Privacy Policy & Terms

1. Anti-Whitewashing Policy

2. Privacy Policy

Effective Date: June 2026

Guangxi Qianhang Digital Technology Co., Ltd. (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

2.1 Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment information when you place an order.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
• Cookies: We use cookies to enhance your browsing experience and analyze site traffic. You can manage cookie preferences in your browser settings.

2.2 How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your orders, inquiries, and promotions
• To improve our website, products, and customer service
• To comply with legal obligations

2.3 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Shipping carriers, payment processors, and IT service providers who assist us in operating our business.
• Legal Requirements: When required by law or to protect our rights and safety.

2.4 Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request a copy of the data we hold about you

2.5 Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

3. Return & Refund Policy

Effective Date: June 2026

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy as described below.

3.1 Return Conditions

• Time Frame: Returns must be initiated within 30 days of the delivery date.
• Item Condition: Items must be in original condition, unused, and with all original packaging and tags attached.
• Non-Returnable Items: Custom orders, clearance items, and products marked as “final sale” are not eligible for return.

3.2 Return Process

• Step 1: Contact our customer service team at 1125020923@qq.com with your order number and reason for return.
• Step 2: You will receive a Return Authorization (RA) number and return shipping instructions.
• Step 3: Ship the item back to us using a trackable shipping method.
• Step 4: Once we receive and inspect the item, we will process your refund within 5-7 business days.

3.3 Shipping Costs

• If return is due to our error (defective product, wrong item, etc.), we will cover the return shipping cost.
• If return is due to customer preference (size issue, change of mind, etc.), the customer is responsible for return shipping costs.

3.4 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.

3.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

4. Contact Information

If you have any questions about this Privacy Policy or our Return & Refund Policy, please contact us:

• Email: 1125020923@qq.com / zblelled88@gmail.com
• Phone: +86 158 7820 7035 (WhatsApp)
• Address: Guangxi, China